#Breaking #News #USA
How Airline Workers Learn to Deal With You
#Your Money
By @RON LIEBER from NYT
A class in “verbal judo” offers a window on how flight crews are taught to defuse situations with naughty, uncooperative or tipsy passengers.
http://ift.tt/2ozdF1a
How Airline Workers Learn to Deal With You
#Your Money
By @RON LIEBER from NYT
A class in “verbal judo” offers a window on how flight crews are taught to defuse situations with naughty, uncooperative or tipsy passengers.
http://ift.tt/2ozdF1a
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