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United Airlines Changes Its Policy On Displacing Customers
United says the decision must be made before customers board the plane. Battered by a viral video nightmare, the airline says this is an initial step toward delivering "the best customer experience."
Read more on NPR
United Airlines Changes Its Policy On Displacing Customers
United says the decision must be made before customers board the plane. Battered by a viral video nightmare, the airline says this is an initial step toward delivering "the best customer experience."
Read more on NPR
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